Re: Bought Creative Cloud Thursday, confirmed payment with bank on Friday, still waiting on Sunday to get access to software???

Hi Chrisual,

Thank you for contacting Adobe Systems.

I have verified your account and everything is alright in our end.

If you have any trouble to launch your Adobe product and has been revert to trial and/or prompt for a serial number, please try the steps below:

1. Sign Out and Sign In back following the steps:

Sign out, Sign in | Creative Cloud Desktop app

2. Delete the OPM.db file:

1. Close the Creative Cloud application.
2. Navigate to the OOBE folder.
   Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
   Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
   
   
3. Delete the opm.db file.
4. Launch Creative Cloud.

Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7

Access hidden user library files | Mac OS 10.7 Lion

3. Reset your Hosts File: (follow the steps 3 from the link below)

Sign in, activation, or connection errors | CS5.5 and later

Please, let me know how it goes and if the issue still stand after following scrupulously the given steps.

Thank you.

Arnaud.