I just purchased a license of Photoshop Elements 13. I have been trying to install the program for the last 2 hours. After waiting 2 hours for the downloading of the installing manager and after that the downloading of the photoshop elements, your program is saying that I don't have the acquired system to install the program. I am willing to believe that something went wrong, so I try to call the customer service number for Belgium that I could find at the bottom of this email. After waiting 12 very expensive minutes on the phone, one of your customer service managers tells me that they only handle creative cloud problems. The photoshop elements telephone line no longer exists and that he will redirect me to another line where I will find someone who will help me start up the chat??? After waiting another 10 very expensive minutes on the phone, I simply hung up because nobody was answering. I don't understand how it is possible to purchase a program that I can not use on my macbook who is only 3 years old. If I buy a bunch of new computers every year to be able to install your products, I might as well close my business. I also have other drawing programs that don't work anymore one the latest macs. I would appreciate it if you can help me to find a proper solution for this problem. Can I maybe switch to a lower version of the program? If that is not possible, can I get a refund? I have my own architectural firm and would like to keep working with your products in the future. At the time beeIng, I have already lost money by buying your program and by calling your non existing customer service. So you can understand that I am not feeling very happy. I hope to be getting your solution to this problem soon. Hoping to hear from you soon, Kind regards,
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