Hi all, this was initially meant to be a customer support chat, but it seems to be unavailable currently, so I'll ask on here instead.
The issue is happening on Creative Cloud (1.7.1.418)
I am running Mac OSX Mavericks (version 10.9.4), early 2011 model, 2GHz Intel Core i7 Processor, 4 GB 1333 MHz DDR3 Memory
The Creative Cloud app is showing 6 updates. The updates are as follows...
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Premier Pro CC (2014) : Adobe Premier Pro CC 2014.0.1 Update
Photoshop CC (2014) : Photoshop Camera Raw 8.5 (CC)
InDesign CC (2014) : DPS Desktop Tools CC2014 31.0.1 Update
Flash Professional CC and Mobile Device Packaging (2014) : Flash Professional CC Update - July 2014, as well as Photoshop Camera Raw 8.5(CC)
Media Encoder CC (2014) : Adobe Media Encoder CC (2014.0.1)
After Effects CC (2014) : Photoshop Camera Raw 8.5(CC)
When I click the update button on any of these updates, I almost instantly receive an 'Update Failed' message.
Upon clicking the 'Learn More' option, it reads 'Update Failed - Download Error. Press Retry to try again or contact customer support.(49).
When Retrying, the same happens every time.
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It also affects newly installed apps. This morning when installing Bridge CC, the app itself downloaded fine, but an error message saying 'Instillation Succeeded, but a patch failed - Download Error. Press Retry to try again or contact customer support.(49).' appeared.
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It has been doing this for a fair few months now, having hoped upgrading from the CC apps to the new CC 2014 apps would fix it.. These updates themselves are also quite sporadic in their appearance. When I shut down my Mac and restart it, the updates often disappear, with an 'all apps are up to date' message in their place. They only then reappear when downloading a new app, or a more up-to-date update becomes available.
I have tried uninstalling and reinstalling the apps multiple times, but nothing changes. In the past, I have tried manually downloading and installing the updates and patches through the website, though that too gave me an error message. I have switched off my firewall on occasion, as well as allowed all Adobe apps to be allowed through, though this does not seem to have any effect. I have tried it in multiple locations, being connected to multiple routers, so I do not believe it is a router issue. I am a student, so not connected to any companies that may be blocking access. I have also had a brief look at install logs in the past, though I am not particularly tech savvy when It comes to that sort of thing. I have also seen people recommend trying to update in root user mode, though I am not particularly comfortable with that, as I have been told It's not a good idea to mess about as a root user when you don't really know what you're doing
Any help would be greatly appreciated
Cheers
James