Re: I'm a new customer and I've converted only 2 PDF documents, and neither document do the images show up, nor do they keep the same format. If this is what I bought, then I want a refund too.

Hi,

May i know this is happening with these files only or with every files you are trying to convert?

Would it be possible for you to send me the document?

So that i can take a look that what is the actual issue.

Regards,

Florence