We have noticed that some of our customer's tends to miss-type the code as there is a bit of confusion around the font of the redemption code.
Common miss-type issues found are mentioned below.
Zero(0) - letter "O" as in Oscar.
Five (5) - Letter "S" as in Sam.
Two (2) - Letter "Z" as in Zolo.
Kindly try replacing these characters and please revert to the PM.
Thanks,
Atul Saini