I am running Win 7. I needed to re-install elements because it was no
longer on my computer. I'm not a novice, and I did not remove of delete
Elements from my computer. During the last several months, I have had to
ask a tech from Norton and Microsoft to help in resolving an issue. Both
times, I was on line with them for 2 - 8 hours while they tried to resolve
my issue. I don't remember what the issue with Norton was, but the issue
with Microsoft was to try to install an update to Win 8.
In both instances, the tech did a lot of deleting of some files, over which
I had no control, and several programs had to be reinstalled.
Elements was version 2.0 admittedly an older version. Also similar issue
with Photoshop CS, again an older version.